Public facing Customer story: Tawuniya Insurance - bridging innovation and trust with Zoom Contact Center - Zoom
Public facing Customer story: Tawuniya Insurance - bridging innovation and trust with Zoom Contact Center Zoom
July 5, 2026 · 11 stories
Cisco, Teams, Zoom and AI governance lead today’s collaboration brief
Collaboration, CX, contact-center, AI, security, and platform moves worth tracking.
UC/CX scanRanked by relevance
Webex / Teams Phone / Cisco / Zoom
Alvaria Launches Integrated Outbound Compliance Solution for Zoom Contact Center - Business Wire
Alvaria Launches Integrated Outbound Compliance Solution for Zoom Contact Center Business Wire
A CX leader’s holiday survival guide: The gift of contact center AI software for a smoother peak season - Zoom
A CX leader’s holiday survival guide: The gift of contact center AI software for a smoother peak season Zoom
Anthropic Preps Claude Agent in Microsoft Teams - The Information
Anthropic Preps Claude Agent in Microsoft Teams The Information
Microsoft Teams' new controversial AI will listen to your meetings and answer before you ask, but it won't be turned on by default - Windows Latest
Microsoft Teams' new controversial AI will listen to your meetings and answer before you ask, but it won't be turned on by default Windows Latest
CX & Contact Center Operations
Genesys hooks Pinkfish
Contact center vendor Genesys snaps up agentic AI automation platform provider Pinkfish, bolstering its ability to orchestrate and govern AI agents.
4 contact center executives on the challenges, and solutions, of implementing AI
As teams grapple with problems from amplified worker fatigue to disconnects with C-suite leaders, AI implementation can be anything but straightforward.
Genesys Buys Pinkfish for Contact Center Automation - CMSWire
Genesys Buys Pinkfish for Contact Center Automation CMSWire
Genesys acquires Pinkfish to speed up contact center AI deployments - TechTarget
Genesys acquires Pinkfish to speed up contact center AI deployments TechTarget
Agentic Platforms & Integration
Microsoft Brings Service Agent GA to Microsoft 365 Copilot - CMSWire
Microsoft Brings Service Agent GA to Microsoft 365 Copilot CMSWire
Service Agent Reaches General Availability in Microsoft 365 Copilot - Microsoft
Service Agent Reaches General Availability in Microsoft 365 Copilot Microsoft